Term and Conditions

Welcome to Garden Goodies Shop! These Terms and Conditions govern your use of our website at gardenstoolsale.com and your purchases of our gardening products. By accessing our site or making a purchase, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and us (Garden Goodies Shop). Our goal is to provide a transparent, fair, and enjoyable shopping experience for all our customers, from hobbyists to professional gardeners.

1. User Obligations and Responsibilities

As a user of Garden Goodies Shop, you agree to the following obligations to ensure a smooth and secure experience for everyone:

• Accurate Information: You must provide accurate and complete details when creating an account, placing an order, or contacting customer service. This includes your name, shipping address, and payment information.
• Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• Lawful Use: You agree not to use our website for any illegal or unauthorized purposes, such as fraud or infringement of intellectual property rights.
• Compliance with Policies: You must adhere to our shipping, returns, and other policies as outlined here. For example, returns must be initiated within 15 days of receipt, and certain items like opened composts are non-returnable for safety reasons.

2. Product and Service Description

At Garden Goodies Shop, we specialize in high-quality gardening essentials designed for durability and performance. Our product range includes:

• Accessories: Tools and add-ons to enhance your gardening experience.
• Automatic Watering Systems: Premium solutions for efficient plant care.
• Bamboo Canes and Bulldog Tools: Reliable and sturdy items for landscaping and lawn maintenance.
• Composts, Fertilisers, and Grass Seed: Organic and synthetic options for healthy growth, with strict return policies for opened items due to contamination risks.
• Garden Nets, Hosepipes, and More: Practical products for protection and irrigation.

We strive to provide accurate descriptions and images of all products. However, slight variations in color or size may occur due to screen settings or manufacturing. If you have questions, contact us at [email protected] before purchasing.

3. Order and Payment Terms

Placing an order with us constitutes an offer to purchase under these terms. Here’s what you need to know:

Order Process

• Order Confirmation: After you place an order, we’ll send a confirmation email. This does not guarantee acceptance; we reserve the right to cancel orders due to stock issues, pricing errors, or suspicion of fraud.
• Pricing and Availability: All prices are in USD and subject to change. We update our inventory regularly, but if an item becomes unavailable, we’ll notify you and offer a refund or alternative.

Payment Methods

We accept the following secure payment options:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. By providing payment details, you authorize us to charge the total amount, including shipping fees. If payment fails, we may cancel your order.

Shipping and Delivery

• Processing Time: Orders are processed within 1-2 business days.
• Shipping Options:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after shipment.
  • Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 days after shipment.
• Delivery Areas: We ship worldwide, excluding some Asian countries and remote areas. You are responsible for providing a correct address; if undeliverable, additional fees may apply.

4. Intellectual Property

All content on our website, including text, images, logos, and product designs, is the property of Garden Goodies Shop or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission. Unauthorized use may result in legal action.

5. Liability Limitations

While we strive for excellence, Garden Goodies Shop’s liability is limited as follows:

• Product Use: Our products are intended for gardening purposes as described. We are not liable for misuse or damages arising from improper handling (e.g., using tools like Bamboo Canes in unintended ways).
• Website Availability: We do not guarantee uninterrupted access to our site and are not liable for temporary outages due to maintenance or technical issues.
• Maximum Liability: Our total liability for any claim related to your use or purchases shall not exceed the amount you paid for the product in question.
• Exclusions: We are not liable for indirect damages, such as lost profits, unless required by law. This does not affect your statutory rights as a consumer.

6. Returns, Refunds, and Exchanges

Your satisfaction is our priority. Our returns policy is detailed in our Shipping & Returns section and summarized here for clarity:

• Return Window: Returns or exchanges must be requested within 15 days of receipt.
• Eligibility: Items must be unused, in original packaging. Non-returnable items include opened composts, fertilisers, grass seed, perlite, vermiculite, and sale items (unless defective).
• Process: Follow the 4-step process: Contact us, get authorization, package the item, and await refund/exchange. Refunds are processed to the original payment method within 3-10 business days.
• Damaged Items: Report damaged or defective products immediately with photos for a replacement or refund at no extra cost.

7. General Provisions

These terms constitute the entire agreement between you and Garden Goodies Shop. We may update them periodically; changes will be posted on this page. Continued use of our site implies acceptance of the revised terms. If any part is deemed unenforceable, the remainder remains valid. These terms are governed by the laws of Texas, USA.