At Garden Goodies Shop, we want you to be completely satisfied with your gardening purchases. Just as our high-quality products like Bulldog tools and Automatic Watering systems are built to last, we stand behind everything we sell with our straightforward returns and exchanges policy.

Our Return Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

Certain items cannot be returned for health and safety reasons:

  • Opened bags of composts, fertilisers, and grass seed (due to potential contamination)
  • Perlite & Vermiculite products (once opened)
  • Sale items (unless defective)
  • Personal care items (if applicable)

How to Return an Item

1 Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.

2 Wait for Authorization

We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and return instructions.

3 Package Your Item

Securely package the item in its original packaging, include the RMA number on the outside of the package, and mail it to:

Garden Goodies Shop Returns
142 Bubby Drive
Austin, TX 78701
USA

4 Receive Your Refund or Exchange

Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Dear Garden Goodies Shop Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund/Exchange for specific product] Additional Comments: [Any other relevant information]

Thank you for your assistance.

Sincerely,
[Your Full Name]

Refund Information

Refunds will be processed to the original payment method used for purchase:

  • Credit Card (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal: 3-5 business days after we process your return

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges, we will ship the replacement item once we receive your return. Standard shipping charges apply for the new item unless the exchange is due to our error.

Damaged or Defective Items

If you receive a damaged or defective item (such as broken Bamboo Canes or faulty Hosepipes), please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Address: 142 Bubby Drive, Austin, TX 78701, USA
Response Time: 1-2 business days

Thank you for choosing Garden Goodies Shop for your gardening needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and service.