FAQ

Our target customers include weekend hobbyists, landscaping professionals, and anyone passionate about gardening. Whether you’re sprucing up a small backyard or tackling a major project, we offer tools and supplies to suit all skill levels and needs.

Garden Goodies Shop has a clean, user-friendly style focused on quality and affordability. Our product range features reliable brands like Wolf Garten, Wilkinson Sword, and Bulldog, emphasizing durability and smart gardening solutions. From automatic watering systems to composts and lawn care items, we provide everything for a thriving garden in a straightforward, no-fuss manner.

Our products are designed for efficiency and ease of use, including:

• High-quality tools from trusted brands (e.g., space-saving systems and effective weed control).
• Affordable options with frequent sales and free shipping on orders over $50.
• Wide variety: From accessories and fertilisers to garden nets and hosepipes, we cover all gardening essentials.

We have a diverse menu including Accessories, Automatic Watering, Bamboo Canes, Bird Food, Bulldog tools, Composts, Darlac items, Fertilisers, Furniture Covers, Garden Nets & Mesh, Grass Seed, Hosepipes, Hosereels, Landscaping supplies, Lawn & Plantcare, Lawn Care products, Perlite & Vermiculite, Plant Food, Pots & Seed Trays, and Sale items. Browse our collections to find what you need!

Simply explore our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping details and choose a payment method. If you encounter any issues, email us at [email protected] for help.

Orders are processed quickly within 1-2 days, so changes may not be possible once submitted. Contact us immediately at [email protected] if you need assistance, and we’ll do our best to help.

We offer two main shipping methods:

• Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery occurs within 10-15 days after shipment, ideal for urgent projects.
• Free Shipping: Available for orders over $50 via EMS. Delivery takes 15-25 days after shipment, perfect for budget-conscious gardeners.

Note: Orders are processed in 1-2 business days before shipping. We ship globally but exclude Asia and some remote areas due to logistics.

Once your order is shipped, we’ll email you a tracking number. Use it to monitor your package’s progress with carriers like DHL, FedEx, or EMS.

We ship from Austin, Texas, to most global destinations, but not Asia or certain remote areas. If you’re unsure, contact us at [email protected] to confirm.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

No, you can check out as a guest. However, creating an account may make future orders faster and allow you to track order history.

Absolutely! We use trusted payment gateways to ensure your data is protected. For more details, refer to our privacy policy or contact us.

We accept returns within 15 days of receipt. Items must be in original condition. Please email us at [email protected] to initiate a return and for further instructions.

Once we receive and inspect the returned item, refunds are processed within a few business days, depending on your payment method.

Reach us via email at [email protected] for any questions about orders, delivery, or products. We’re here to help you garden smarter!

Our address is 142 Bubby Drive, Austin, US 78701. We’re your dedicated gardening partners, committed to quality and excellent service.